Pricing

Fixed prices. You pay for the work, not the verdict.

You see the price for your country before you pay. Only the platform can lift a ban, so nobody can promise you that it will, and neither do we.

Prices shown for

All prices in euros, one-time unless stated otherwise. If the country you choose differs from where your connection comes from, checkout uses the higher of the two prices.

Game or account ban appeal

Permanent or temporary bans for cheating, third-party software, anti-cheat flags, account sharing or conduct.

Standard

€29.99 one-time

Appeal letter for your case, checked by a person before release
Account, software, anti-cheat and platform bans
Built from the facts and evidence you give in the intake
Case portal with PDF, DOCX and TXT downloads

Start with Standard

VIP

€74.99 one-time

Everything in Standard
Handled ahead of Standard cases
5 follow-up credits included for platform replies
Wording prepared for a later escalation

Start with VIP

Hardware or device ban appeal

HWID, device, console and anti-cheat fingerprint bans, where the restriction follows the machine rather than the account.

Standard

€49.99 one-time

Hardware ban appeal letter, checked by a person before release
HWID, device, console, anti-cheat fingerprint and platform-service bans
Separate questions about the device and its history
Case portal with PDF, DOCX and TXT downloads

Start with Standard

VIP

€99.99 one-time

Everything in Standard
Handled ahead of Standard cases
5 follow-up credits included for platform replies
Closer review of the device history and the enforcement source

Start with VIP

GDPR and DSA requests cannot be booked online at the moment. Ask us about your case

After your appeal

When the platform replies and you need an answer, a follow-up credit covers the extra work on the same case. Short questions through the portal's support messages are included.

Appeal follow-up: single follow-up One follow-up credit for a case that has already been released, for a platform reply, a clarification or a focused next step. €14.99
Appeal follow-up: 5-pack Five credits for the same case, useful when the platform replies several times. Not a replacement for a new appeal with new evidence. €39.99 for 5
Subscription Optional monthly plan for future game or hardware ban incidents. It can only be started from your case portal after a first appeal has been paid, and is charged as a monthly subscription through Stripe. €9.99 setup, then €19.99 per month

Follow-ups and the subscription belong to an existing case and are bought in the case portal. Open my case

Court and arbitration routes

Formal dispute routes are priced individually. You get an estimate before any work starts, and the engagement is agreed separately.

Court route in Germany: cost estimate

Germany RVG/GKG fee tables from 2025-06-01

Value used: €2,500.00 (example)
Out-of-court retainer, payable first: €388.12
Own lawyer, first instance: €724.41
Court fees, first instance (paid in advance if a claim is filed): €376.50
Total cost risk if you lose at first instance: €1,825.32

Amounts include VAT and the expense allowance. The court or the lawyer may set a different value in dispute. For courts outside Germany, the retainer is set after a review for that country.

Arbitration

€249.99 per hour

Arbitration is billed by the hour. The initial retainer covers the minimum of 1 hour(s): €249.99. The German statutory fee tables do not apply.

Start with the intake Ask for an estimate

How we price

You pay for the work, not the verdict

If something here does not match your situation, talk to us before you pay.

Try the free Ban Check first

You pay for the caseworkThe fee covers preparing, checking and delivering your appeal. The platform decides the outcome.
RefundsRefunds are assessed case by case before work begins. Once work has started, you receive the finished appeal whatever the platform decides. Terms
Honest about limitsIf an appeal is unlikely to help, we say so.
IndependentWe are not affiliated with any game publisher or platform.

Pricing questions

Money questions, answered up front

Do I get a refund if the platform rejects my appeal?

No. You pay for the casework, not for a decision we do not control. Refunds are assessed case by case before work begins; once work has started, you receive the finished appeal whatever the platform decides. The Terms set out the details.

What is the hardware ban lane?

It is separate from the ordinary game or account appeal. It is for HWID, device, console, anti-cheat fingerprint and platform-service bans, where the device history and the source of the ban need to be looked at.

What is actually different with VIP?

VIP cases are handled ahead of Standard cases, and five follow-up credits for platform replies are included. If your case is straightforward, Standard is often enough.

Why does the price depend on my country?

Prices are set in three country groups. You choose your country in the intake. If it differs from the country your connection comes from, checkout uses the higher of the two prices, and the billing country is checked after payment.

Which currency do I pay in?

All prices are in euros. If your card is in another currency, your bank converts the amount when you pay.

What is the subscription for?

It is optional and only for clients who already have a paid case. It keeps you set up for future game or hardware ban incidents. You can only start it from your case portal.