The grounds Moonton relies on
Moonton's rules for Mobile Legends: Bang Bang prohibit conduct that, in Moonton's own words, ruins the game for other players. (Moonton's notice) In practice, ban notices fall into four groups: first, cheats and third-party programs that modify the game; second, toxic or offensive behaviour in chat, names and profiles; third, the sale, purchase or sharing of accounts; and fourth, repeated AFK and the deliberate disruption of matches.
The group matters for the appeal. A cheating ban turns on the software that ran on the phone, a conduct ban on the chat or match in question, and an account-trading ban on who created, paid for and used the account. Thus, the first step is to identify which of the four grounds the notice names, since an appeal that answers a different ground will hardly change the decision.
Where the appeal goes
Moonton handles appeals through the customer service in the game. The ban notice shown at login and the Customer Service function lead to a form that asks for the player ID and the server ID, both of which appear in the player's profile; the appeal itself is written into that form.
It shall be noted that a Gmail address ([email protected]) circulates in several guides as Moonton's appeal address. As of 26 October 2026, this address could not be confirmed on any page operated by Moonton. Hence, the in-game route is the safer channel, and no password or verification code should be sent to any address.
What the appeal should contain
An appeal is read by a person at Moonton who sees the account data, but not the player's circumstances. It should therefore state the player ID and server ID, the date and exact wording of the ban notice, and the ground it names. Thereafter, it should set out in chronological order what happened before the ban, why the conduct does not meet the rule cited, and which evidence is attached, e.g. screenshots of the match, purchase receipts or a recovery ticket if the account had been taken over.
The tone matters less than the facts: a polite appeal without facts achieves little, whereas a precise one with evidence allows Moonton to correct its own decision. Where the player did break the rule, the appeal should say so plainly and explain the circumstances, because a denial that the evidence contradicts will not succeed.
After the decision
Moonton communicates the result in the game or by email; a permanent ban that is confirmed after review is, in general, final. A second request makes sense only with new facts or a clearer account of the existing ones, as repeating the first request adds nothing.
Creating a new account to keep playing during or after a ban may itself breach Moonton's terms and can lead to further bans, including on the device. Accordingly, this guide does not describe ways around a ban.
Case desk and current enforcement
Between July and August 2026, Game Ban Appeal prepared three appeals for Mobile Legends accounts; in each of them, the decision on the ban remained with Moonton. Whether Moonton is currently running a wider enforcement wave is recorded on the ban-wave monitor, and the Mobile Legends appeal page sets out the steps in short form.
Frequently asked questions
Is there an official web form for MLBB ban appeals?
As of 26 October 2026, Moonton does not offer a separate web form. Appeals go through the customer service in the game, which asks for the player ID and the server ID.
How long does Moonton take to answer an appeal?
Moonton does not publish a fixed time, and reports from players speak of several days. A follow-up after about a week without an answer is reasonable, provided it refers to the first request instead of opening a new one.
Can a banned MLBB account be reviewed if someone else used it?
Yes, a takeover is a ground for review, but it has to be shown. Login notifications, password-reset emails and a recovery ticket from the login the account is bound to, for example Moonton, Google or Facebook, are the evidence that carries this argument.
