Honkai: Star Rail (HSR) ban appeal
Banned in Honkai: Star Rail? Send us the ban notice, your screenshots and what happened. We turn them into a clear appeal based on the rules Cognosphere Pte. Ltd. has set for Honkai: Star Rail, and a person checks it before you get it.
- From €29.99
- Price shown before you pay
- Checked by a person before delivery
How Honkai: Star Rail bans work
Cognosphere Pte. Ltd. decides on bans in Honkai: Star Rail and reviews appeals against them. Thus, an appeal goes to Cognosphere Pte. Ltd.'s own support; it shall refer to the exact notice and the rule it names and explain what actually happened on the account.
- Who decides
- Cognosphere Pte. Ltd.
- Anti-cheat
- mhyProt2
- Rules the ban relies on
- Terms of service
- Support contact on file
- [email protected]
- Our price
- From €29.99 · all prices
- Only Cognosphere Pte. Ltd. can lift the ban, and nobody can promise that it will. Not sure it is worth it? Try the free Ban Check
How to appeal a Honkai: Star Rail ban
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Save the ban notice
The first step is to secure the Honkai: Star Rail ban message as a screenshot and as text, together with the date, the platform and any reference number or ID it shows.
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Find the rule it relies on
The notice usually names a rule. That rule shall be looked up in the terms Cognosphere Pte. Ltd. publishes, so that the appeal answers it instead of making a general complaint. Cognosphere Pte. Ltd. terms of service
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Collect what supports your side
Useful evidence includes purchase receipts, earlier support replies with ticket numbers and, for a device ban, when the PC or console was acquired and who else used it. A password, however, is never part of the evidence.
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Send one clear appeal to Cognosphere Pte. Ltd. player support
The appeal is sent while signed in with the banned account, as a single request that sets out what happened in chronological order, why the rule does not fit and which documents are attached. Support contact on file: [email protected]
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Keep the ticket and follow up with facts
The ticket number and the reply shall be kept. If Cognosphere Pte. Ltd. refuses, a second request makes sense only with new facts or a clearer explanation; repeating the first request adds nothing.
We prepare steps 2 to 4 for you: the appeal text, the rule it answers and where to send it, checked by a person before you get it. Start your Honkai: Star Rail appeal
More about Honkai: Star Rail bans
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mhyProt2
How this anti-cheat system works, its restriction tiers and the evidence that helps an appeal.
Appeals for related games
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